This Privacy Policy explains how Cycle Haven processes personal data in connection with its bicycle repair workshop website and related service inquiries. It applies to users who contact the workshop, request information, or use the website in Chile. The notice is intended as a general reference and should be read together with any specific instructions given during service intake or collection.
Cycle Haven processes personal data to respond to service inquiries, arrange workshop communication, record intake details, assess requested bicycle servicing, provide quotes after inspection, manage approvals for additional work, support quality checks, and issue service summaries at collection. Data is also used for website security, technical delivery, and compliance with applicable legal obligations.
Cycle Haven may share limited personal data with service providers that support website hosting, technical maintenance, communications handling, or related operational functions. Any such recipient is expected to process the data only for the assigned purpose and under appropriate confidentiality and security obligations.
Personal data may be disclosed where required by law, court order, regulatory request, or other binding legal process. Disclosure may also occur when necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and workshop operations.
Privacy data overview
Cycle Haven processes name, email address, phone number if provided, inquiry message, and service preferences when a user submits a contact form, sends a message, or requests workshop assistance. Technical data such as server request metadata and browser and device information may also be processed for security and delivery purposes.
We receive personal data from contact form submissions, email and phone communications, and workshop drop-in interactions. We also generate or record limited technical data through website operation, including request logs and device-related information needed to maintain service availability and security.
Confirmed cookie uses are limited to essential site operation and privacy preferences. Essential cookies support basic website functions and technical delivery, while preference cookies record privacy choices so they can be applied on later visits. Analytics and marketing cookies are not confirmed as active.
The website uses essential cookies for operation and cookies that store privacy preferences. Users may manage or block cookies through browser settings, but disabling essential cookies may affect site functionality and the ability to retain selected preferences.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, and objection to processing that is not required for service delivery or legal compliance. Requests may be declined or limited where the law permits, including where retention is necessary for records, security, or dispute handling.
To protect privacy, Cycle Haven may ask for information needed to verify identity and locate the relevant records before responding to a rights request. The response will address the request within a reasonable period and in accordance with applicable legal requirements.
Personal data is kept only for as long as necessary to handle the inquiry, provide the requested workshop service, maintain business records, resolve disputes, and meet legal or accounting obligations. When the relevant purpose ends, data is deleted, anonymized, or archived in a restricted form according to operational and legal requirements.
Cycle Haven may update this Privacy Policy to reflect changes in processing practices, legal requirements, or website operation. Material changes will be posted on this page, and continued use of the website after an update will be treated as acceptance of the revised notice to the extent permitted by law.
This section identifies the channels used for privacy-related correspondence.
